• The Head of Academic and Head of Operations/Finance and Human Resources shall evaluate the graduation eligibility for students who have successfully completed the course and meets the graduation requirement (including whether the student has cleared all the fees).

• If the student meets the graduation requirement, the Head of Academic or a designated staff, shall submit the student’s details such as the course completed and the Final Project/Industrial Attachment to the Examination Board for approval.

• Upon receipt of Examination Board’s approval, the Academic Department shall prepare the original hardcopy transcript and certificate to be issued to the student and accumulates the collections of transcripts and/or certificates in the Tracking of Graduation and Certificate Delivery List.

• The Board’s approval documents/emails together with the archived transcripts and certificates and the Acknowledgement of Receipt Form is used for the students to acknowledge that they received their certificate and transcript.

• If a student is not eligible to graduate and is only eligible to receive a transcript, the original hardcopy transcript will be issued to the student.

• The transcript and the graduation certificate softcopy (if eligible) shall be generated with running certificate numbers being tracked by Academic Department with the following requirements.

• If a student requests that ACE sends a copy of his/her transcript and certificate directly to a college/university/another PEI, the documents will be posted out only after the student pays the relevant service fee to ACE.

• The timeline to complete the awarding of certificates and transcripts is:
– For internally developed courses/programs – Within maximum (2) two months after the completion of the entire course.
– For courses/programs being developed by external partners and the award to be issued by the external partners, such timeline defined by the external partners.

• The Academic Department will update the Tracking of Graduation and Certificate Delivery record in Excel data sheet accordingly.