Refund Policy & Procedures

A. ACE has the following Refund Policy.

1. Refund for Withdrawal Due to Non-Delivery of Course:

ACE shall notify the Student within three (3) working days upon knowledge of any of the following:
i). It does not commence the Course on the Course Commencement Date;
ii). It terminates the Course before the Course Commencement Date;
iii). It does not complete the Course by the Course Completion Date;
iv). It terminates the Course before the Course Completion Date;
v). It has not ensured that the Student meets the course entry or matriculation requirement as set by the organization stated in Course Details within any stipulated timeline set by CPE;
vi). The Student’s Pass application is rejected by the Immigration and Checkpoints Authority (ICA).

The Student shall be informed in writing of alternative study arrangements (if any), and be entitled to a refund of the entire Course Fees and Miscellaneous Fees already paid should the Student decide to withdraw, within seven (7) working days of the above notice.

2. Refund for Withdrawal Due to Other Reasons:

If the Student withdraws from the Course for any reason other than those stated in (i) to (vi), ACE shall, within seven (7) working days of receiving the Student’s written notice of withdrawal, refund to the Student an amount based on the refund table.

3. Refund for 7 days Cooling-off Period:

ACE shall provide the student with a cooling-off period of seven (7) working days after the date that the Contract has been signed by both parties. The Student shall be refunded the highest percentage (stated in the above table) of the fees already paid if the student submits a written notice of withdrawal to ACE within the cooling-off period, regardless of whether the student has started the course.

4. Non-refundable Fees:

The application fees and Banker’s Guarantee costs (if applicable) are not refundable.

5. Refund Table:

% of [the amount of fees paid under Schedules B and C] If Student’s written notice of withdrawal is received:
[90%] more than [28] days before the Course Commencement Date
[10%] before, but not more than [28] days before the Course Commencement Date
[0%] after, but not more than [7] days after the Course Commencement Date
[0%] more than [7] days after the Course Commencement Date

Note: If the Student’s Pass renewal application is rejected by ICA, the student is not entitled for any refund.

B. ACE has the following Refund Procedures.

The student initiates the Refund Request by submitting the request online (FRM-218 Service Request Form).

The FM or designate shall determine whether the Refund Request is entitled to any refund based on the date of request and in-line with the terms and conditions in the refund policy. If the student is entitled to refund, the FHRM or designate shall compute the refund amount according to the Refund Policy.

The FM obtains the management approval for the computed amount. For this purpose, the management refers to the Managing Director and in her/his absence shall be the Management Representative.

The FM or designate communicates to student on the computation of the approved refund amount and issues the refund within 7 working days from the student’s request.

The FM files all refund records (DAT- Tracking of Refund Records) in the Refund File.

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