ACE has the following Refund Policy.
1. Refund for Withdrawal Due to Non-Delivery of Course Policy
ACE shall notify the student within three (3) working days upon knowledge of the following:
i. It does not commence the Course on the Course Commencement Date.
ii. It terminates the Course before the Course Commencement Date.
iii. It does not complete the Course by the Course Completion Date.
iv. It terminates the Course before the Course Completion Date.
v. It has not ensured that the student meets the course entry or matriculation requirement as set by the organization stated in Course Details within any stipulated timeline set by CPE.
vi. The Student’s Pass application is rejected by the Immigration and Checkpoints Authority (ICA).
The student shall be informed in writing of alternative study arrangements (if any) and be entitled to a refund of the entire Course Fees and Miscellaneous Fees already paid should the student decide to withdraw, within seven (7) working days of the above notice.
2. Refund for Withdrawal Due to Other Reasons Policy
If the Student withdraws from the Course for any reason other than those stated in (i) to (vi), ACE shall, within seven (7) working days of receiving the student’s written notice of withdrawal, refund to the student an amount based on the refund table.
3. Refund for 7 days Cooling-off Period Policy
ACE shall provide the student with a cooling-off period of seven (7) working days after the date that the Contract has been signed by both parties. The student shall be refunded the highest percentage (stated in the above table) of the fees already paid if the student submits a written notice of withdrawal to ACE within the cooling-off period, regardless of whether the student has started the course.
4. Non-refundable Fees Policy
a. The application fees and Banker’s Guarantee costs (if applicable) are not refundable.
b. All course fees are strictly non-refundable / transferable once the course had commenced.
c. All miscellaneous fee(s) paid and consumed by the student are non-refundable.
Note: For miscellaneous services offered in the Standard Student Contract Schedule C selected and agreed by the student, arranged by the centre, but not used by the student will still be considered as services consumed by the student.
5. ACE Refund Table
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% of [the amount of fees paid under Schedules B Course Fees and C Miscellaneous Fees] |
If a student’s written notice of withdrawal is received |
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[90%] |
more than [28] days before the Course Commencement Date |
|
[10%] |
before, but not more than [28] days before, the Course Commencement Date |
|
[0%] |
after, but not more than [7] days after, the Course Commencement Date |
|
[0%] |
more than [7] days after the Course Commencement Date |
6. Communication of Refund Policy and Process Policy
ACE shall ensure it communicates its Refund Policy and Procedure are communicated to the prospective students and the existing students respectively through:
- Publishing on the ACE’s website
- Displaying on the ACE’s notice board(s)
- Listing in the Student Handbook
- During the pre-course counselling session
- During the new student orientation session
- Being listed in the Student Contract
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RESPONSIBILITY |
PROCESS |
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Head of Finance and Human Resources |
1. Receive request for refund / Refund Required. |
|
Head of Finance and Human Resources |
2. Review, verify and to ensure all relevant required supporting documents are available to meet the requirements. |
|
Head of Finance and Human Resources |
3. Not Approved – continue with Step 4 Approved – Continue with Step 5 |
|
Head of Finance and Human Resources |
4. The Inform student of outcome and update IMS / File Records. NOTE: If student despite the outcome. Proceed to Feedback Management |
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Head of Finance and Human Resources |
5. Inform student and confirm with student the payment details. |
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Head of Finance and Human Resources |
6. If Prepare Refund Advice and Payments. |
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Head of Finance and Human Resources |
7. Process Refund |