Refund Policy & Procedures | American Center for Education

Refund Policy & Procedures

  1. A. ACE has the following Refund Policy.


    1. Refund for Withdrawal Due to Non-Delivery of Course:

    ACE shall notify the Student within three (3) working days upon knowledge of any of the following:
    1). It does not commence the Course on the Course Commencement Date;
    2). It terminates the Course before the Course Commencement Date;
    3). It does not complete the Course by the Course Completion Date;
    4). It terminates the Course before the Course Completion Date;
    5). It has not ensured that the Student meets the course entry or matriculation requirement as set by the organization stated in Course Details within any stipulated timeline set by CPE; or
    6). The Student's Pass application is rejected by Immigration and Checkpoints Authority (ICA).

    The Student shall be informed in writing of alternative study arrangements (if any), and be entitled to a refund of the entire Course Fees and Miscellaneous Fees already paid should the Student decide to withdraw, within seven (7) working days of the above notice.


    2. Refund for Withdrawal Due to Other Reasons:

    If the Student withdraws from the Course for any reason other than those stated in (i) to (vi), ACE will, within seven (7) working days of receiving the Student's written notice of withdrawal, refund to the Student an amount based on the refund table.


    3. Refund during 7 days Cooling Period:

    ACE will provide the Student with a cooling-off period of seven (7) working days after the date that the Contract has been signed by both parties. The Student will be refunded the highest percentage (stated in the above table) of the fees already paid if the Student submits a written notice of withdrawal to ACE within the cooling-off period, regardless of whether the Student has started the course or not.

    ACE Refund Table:

    % of [the amount of fees paid under Schedules B Course Fees and C Miscellaneous Fees]

    If a Student's written notice of withdrawal is received

    [90%]

    more than [28] days before the Course Commencement Date

    [40%]

    before, but not more than [28] days before the Course Commencement Date

    [0%]

    after, but not more than [7] days after the Course Commencement Date

    [0%]

    more than [7] days after the Course Commencement Date



    Note: If the Student's Pass renewal application is rejected by ICA due to low attendance, the student is not entitled for any refund.



  2. B. ACE has the following Refund Procedures.


    1. The procedure for withdrawal due to Non-Delivery of Course:

    a. The procedure is initiated by ACE upon the knowledge of any of the following: the course is not commenced on the Course Commencement Date; the course is terminated before the Course Commencement Date; the course is not completed by the Course Completion Date; the course is terminated before the Course Completion Date; it has not ensured that the Student meets the course entry or matriculation requirement as set by ACE stated in Schedule Details within any stipulated timeline set by CPE; the new Student's Pass application is rejected by Immigration and Checkpoints Authority (ICA).

    b. ACE will notify the student within three (3) working days.

    c. The student will be informed within the same day in writing of alternative study arrangements (if any).

    d. If the student decides to withdraw, the FM will arrange the student to fill up the compulsory form (FRM-225 Course Withdrawal & Refund Form) with a refund of the entire Course Fees and Miscellaneous Fees already paid, within seven (7) working days of the above withdrawal notice.


    2. The procedure for withdrawal due to Other Reasons:

    a. Upon receiving the student's withdrawal notification, the student will be required to fill up and sign on the compulsory form (FRM-225) on the same day.

    b. The withdrawal case will be forwarded to the MT to follow up by counseling with the student to provide some solutions.

    c. If the student insists on withdrawing, the FM will arrange a refund based on the relevant percentage (stated in refund percentage table in the signed student contract) of the fees already paid, within seven (7) working days of the above withdrawal notice.


    3. The procedure for withdrawal during the Cooling-Off Period:

    a. Upon receiving the student's withdrawal notification during the Cooling-Off Period which is within the seven (7) working days after the contract signing date, the student will be required to fill up and sign on the compulsory form (FRM-225).

    b. The withdrawal case will be forwarded to the MT to follow up by counseling with the student to provide some solutions.

    c. If the student insists on withdrawing, the FM will arrange a refund of the highest percentage (stated in refund percentage table in the signed student contract) of the fees already paid, within seven (7) working days of the above withdrawal notice.



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