A. Guaranteed Services
1. Provide comprehensive pre-course counseling and orientation sessions.
2. Offer excellent student support services to foster a pleasant and satisfying learning experience.
3. Provide enough teaching hours adhering to the timetable.
4. Complete refunds within 7 working days for the eligible refund cases.
5. Reward and issue the graduation certificate as early as possible to the approved eligible students to avoid any inconvenience to the students.
B. Fee Collection
1. Ensure the fee structure is clear to all students.
2. Collect fees by following the signed student contract strictly.
C. Security of Personal Data
1. Students and Staff data are treated with strict confidence. Access to the data is restricted to only the designated staff.
2. A consent letter shall be sought from the student before releasing the student data for a reasonable purpose.
D. Quality Assurance
1. Academic and Examination Boards provide close supervision and monitoring of academic activities for quality education.
2. The Management Team ensures that the corporate work plan, department work plans, and individual work plans are adhered to for quality and performance control.