Survey Results | American Center for Education

Survey Results

ACE is committed in enhancing the student's study and learning experience and staff's working experience in ACE. The satisfaction survey combined whole year results for 2018 are available on ACE website for the relevant stakeholders.

S/N Student Survey Questions Targets Results
1 I am satisfied with ACE's physical facilities and IT infrastructure. 4.00 3.89
2 I am satisfied with the adequacy, accessibility, and quantity of teaching-learning resources. 4.00 4.17
3 I am satisfied with the healthy, safe and secure environment in ACE. 4.00 4.28
4 ACE's communication processes/channels with students are adequate and effective. 4.00 4.27
5 I am satisfied with the academic staff performance including the quality of teaching. 4.00 4.41
6 I am satisfied with the assessment methods and frequency. 4.00 4.20
7 I am satisfied with the services provided such as pre-course counselling by recruitment agents or course consultants and the orientation by ACE staff. 4.00 4.12
8 I am satisfied with the standard and quality of student support services. 4.00 4.30
9 I am satisfied with holistic experiences (e.g. ECA, enrichment activities etc.) in ACE. 4.00 4.08
10 I am satisfied with the commitment from ACE regarding its core values and culture. 4.00 4.08
11 I am satisfied with the overall services of ACE's recruitment agents (if applicable). 4.00 4.00
12 I am satisfied with the quality of courses and the overall school experience. 4.00 4.23

The original half yearly student survey results are viewable from the cloud space directly: (1st half year) and (2nd half year).


S/N Staff Survey Questions Targets Results
1 I am satisfied with ACE's facilities and IT infrastructure. 4.00 3.93
2 I am satisfied with the ACE's human resource practices (career progression, benefits, and training and development, etc.). 4.00 4.08
3 The procedures and practices for non-academic support services are adequate. 4.00 3.85
4 ACE's communication processes/channels with staffs are adequate and effective. 4.00 4.15
5 I understand how my work relates to the Mission and Vision of the school. 4.00 4.16
6 I am satisfied with the school's culture of care, creativity, professionalism among staff. 4.00 4.08
7 I am satisfied with the overall performance recognition and reward package by the school. 4.00 4.00
8 The school's teaching-learning academic resources (reference books, teaching aids, etc) and support are adequate for my needs (for academic staff only). 4.00 4.15
9 The school's assessment procedures and practices including the invigilation are adequate (for academic staff only). 4.00 4.57
10 I am satisfied with the procedures and practices for Academic support services (for academic staff only). 4.00 4.57
11 I am motivated by the school to serve or teach the students innovatively in line with the school's requirements. 4.00 4.28
12 Overall, I am satisfied working in ACE. 4.00 4.16

The original half yearly staff survey results are viewable from the cloud space directly: (1st half year) and (2nd half year).


S/N Actions

Timeline

Status (on 2019-03-15)

1 To get some experienced staff to handle the student support services. 2018-10-30 Completed
2 To encourage more interactions among staffs, between staffs and lecturers, between staffs/lecturers and students. 2018-12-30 Completed
3 To enhance the current practice to ensure the orientations shall be conducted on time. 2018-08-30 Completed
4 To bring more holistic experiences to the students in second half 2018. 2018-12-30 Completed
5 To monitor the survey about experience on agents closely. 2018-12-30 Completed
6 To establish a second Fiber connection for WIFI. 2019-03-01 Completed
7 To enhance the new year targets for all student satisfaction survey questions (except 1 and 2) to be 4.20. 2019-01-31 Completed
8 To schedule new and enhanced holistic activities for better student experience in 2019. 2019-01-31 Completed
9 To get a new big premise with new facilities for 2019. 2019-05-01 In progress
10 To locate some budget (including shopping vouchers) to reward outstanding staffs. 2019-06-01 In progress



ACE Management
2019.03.15



Educational Partners
University of Wisconsin - Milwaukee University of Florida University of Wisconsin - Eau Claire Broward College