Organization Performance | American Center for Education

Organization Performance

ACE is committed in enhancing the Organization Performance. The KEY performance results for 2018 are available on ACE website for the relevant stakeholders.

SN Key Performance Indicators Targets Results
1 1. Student satisfaction level on external communication >=4.00 4.27
2 2. Staff satisfaction level on internal communication >=4.00 4.15
3 3. Student satisfaction level on school facilities, environment, and IT infrastructure >=4.00 4.09
4 4. Staff satisfaction level on school facilities, environment, and IT infrastructure >=4.00 3.93
- - - -
5 5.2 Staff turnover rate for 2018 <=20% 33.30%
6 6. Student satisfaction level on assessment methods and frequency >=4.00 4.20
- - - -
- - - -
7 9. Student satisfaction level on academic resources and academic facilities >=4.00 4.17
8 10. Staff satisfaction level on motivated by the school to teach students innovatively and in line with school's requirements >=4.00 4.28
9 11.1 Conduct orientation to new students within 7 days from date of commencement of study 100% 83.54%
10 11.2 Resolve all complaints pertaining to academic within 2 weeks 100% 100.00%
11 11.3 Student satisfaction level on quality of teaching >=4.00 4.41
12 12. Percentage of lecturers with at least a post-graduate diploma or a master degree >=90% 100.00%
- - - -
- - - -
13 15.1 Student satisfaction level on student support services >=4.00 4.30
14 15.2 Student satisfaction rate regarding enrichment and holistic experience >=4.00 4.08
15 15.3 Student satisfaction level on overall school experience >=4.00 4.23


SN Corrective Action Plans (CAPs) Timeline Status (on 2019-02-28)
1 To locate extra resources and manpower to the Marketing Department to engage more agents and use more recruitment channels to bring in more students. Vivian / 31 Dec 2019 Implementing
- - - -
- - - -
- - - -


ACE Management
2018.12.28



Educational Partners
University of Wisconsin - Milwaukee University of Florida University of Wisconsin - Eau Claire Broward College