Refund Policy & Procedures | American Center for Education

Refund Policy & Procedures

  1. ACE has the following Refund Policy. This refund policy applies to any student who withdraws from a course as defined clearly in the student contract.
    Please read the Refund Policy in Chinese or Vietnam language.


    A. Refund for Withdrawal Due to Non-Delivery of Course:

    ACE will notify the Student within three (3) working days upon knowledge of any of the following:

    • (1) It does not commence the Course on the Course Commencement Date;

    • (2) It terminates the Course before the Course Commencement Date;

    • (3) It does not complete the Course by the Course Completion Date;

    • (4) It terminates the Course before the Course Completion Date;

    • (5) It has not ensured that the Student meets the course entry or matriculation requirement as set by the organization stated in Schedule A in the Student Contract (V3.1) within any stipulated timeline set by CPE; or

    • (6) The Student’s Pass application is rejected by Immigration and Checkpoints Authority (ICA).


    The Student should be informed in writing of alternative study arrangements (if any), and also be entitled to a refund of the entire Course Fees and Miscellaneous Fees already paid should the Student decide to withdraw, within seven (7) working days of the above notice.


    B. Refund for Withdrawal Due to Other Reasons:

    If the Student withdraws from the Course for any reason other than those set out in 'Withdrawal Due to Non-Delivery of Course', ACE will, within seven (7) working days of receiving the Student's written notice of withdrawal, refund to the Student an amount based on the following table.

    % of [the amount of fees paid under Schedules B Course Fees and C Miscellaneous Fees]

    If a Student's written notice of withdrawal is received

    [90%]

    more than [28] days before the Course Commencement Date

    [40%]

    before, but not more than [28] days before the Course Commencement Date

    [0%]

    after, but not more than [7] days after the Course Commencement Date

    [0%]

    more than [7] days after the Course Commencement Date


    C. Refund during Cooling-Off Period:

    ACE will provide the Student with a cooling-off period of seven (7) working days after the date that the Contract has been signed by both parties.

    The Student will be refunded the highest percentage (stated in the above table) of the fees already paid if the Student submits a written notice of withdrawal to ACE within the cooling-off period, regardless of whether the Student has started the course or not.



    Note: If the Student's Pass renewal application is rejected by ICA due to low attendance, the student is not entitled for any refund.




  2. ACE has the following Refund Procedures.


    A. The Refund Procedure covers the following commonly occurring situations:

    (1) School's non-performance
    (2) The ICA's rejection of the Student's Pass
    (3) Student changes his mind during the 7 day cooling off period
    (4) Student's withdrawal
    (5) Course deferment (which is considered as a withdrawal case)

    B.The procedure for a student initiated refund (due to the Student's withdrawal or change of mind during the 7 day cooling period, etc) is as follows:

    (1) The confirmed withdrawal case will be passed to the Finance & HR Department to look into the student's eligibility for a refund and to calculate the amount to refund (if the student is eligible for a refund). Then the student will be notified with the breakdown of the refund.
    (2) If the student is eligible for a refund, the MD will be notified by the Finance & HR Department. A confirmation letter in the withdrawal form will be issued to the student with the signature from one of MT members.
    (3) The Finance & HR Department will issue the cheque or cash to the student. The student shall sign the payment voucher and acknowledgment to confirm that the student has received the refunded amount.
    (4) The Refund Procedure shall be completed within 7 working days from the date of receiving the written notice of withdrawal.

    C.The procedure for a school initiated refund (due to ACE non-performance) is as follows:

    (1) The AM in consultation with the MT decides not to run the course.
    (2) Upon receipt of written confirmation (email) that the course will not run, the Finance & HR Department calculates the amount of the refund due to the students and obtains approval from the MD. The student will be notified regarding the breakdown of the refund.
    (3) The Finance & HR Department will issue the cheque or cash to the student. The student shall sign the payment voucher and acknowledgment to confirm that the student has received the refunded amount.
    (4) The Refund Procedure shall be completed within 7 working days from the date when the decision has been made to not run the course.

    D.The procedure for a school initiated refund (due to the ICA not approving the Student's Pass, etc) is as follows:
    br> (1) The relevant Student Register confirms with the MD about the non-enrollment of the International student due to the rejection of the student's pass.
    (2) Upon receiving the acknowledgment (email) from the MD, the Finance & HR Department calculates the amount of the refund due to the student. The student will be notified regarding the breakdown of the refund.
    (3) The Finance & HR Department will issue the cheque or cash to the student. The student shall sign the payment voucher and acknowledgment to confirm that the student has received the refunded amount.
    (4) The Refund Procedure shall be completed within 7 working days from the date when the rejection of the student's pass is final.

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